What managed call coverage costs
For one location, our setup is $499 once and management is $149 per month. Setup covers your approved answers, a transfer or message path, one booking flow and launch tests. Management covers call-quality review and changes to the agreed rules. See the full managed service.
The managed service runs in a call-platform account owned by your business. The current provider has a plan starting at $29 per month and charges for usage beyond the allowance. We select and configure the suitable plan as part of the written call-coverage proposal.
Platform plans and allowances
| Plan | Monthly | Included credits | Extra credit |
|---|---|---|---|
| Basic | $29 | 75 | $0.45 |
| Plus | $79 | 275 | $0.38 |
| Premium | $199 | 1000 | $0.30 |
ElevenLabs currently charges one credit per minute of AI receptionist phone calls. Other features can consume credits too. A forwarding or carrier charge, if any, is separate from these figures. We check the current plan and expected call volume with you before choosing a plan.
Two worked phone-call examples
100 AI phone minutes in a month: Basic includes 75 credits, leaving 25 extra. At $0.45 each, platform cost is $40.25. Add our one-location management and the recurring total is $189.25 USD, before taxes, other credit use or carrier charges.
350 AI phone minutes in a month: Plus includes 275 credits, leaving 75 extra. At $0.38 each, platform cost is $107.50. Add our one-location management and the recurring total is $256.50 USD on that example. A different plan or call mix may be better for your business.
What we check before a number is forwarded
We confirm the country and existing phone route, monthly call volume, hours, booking rules and who handles calls the receptionist cannot answer. Your team approves the answers and transfer rules. We test ordinary and unusual calls before the line goes live. For a Canadian number, we confirm the forwarding path during scoping.
Discuss managed call coverage →
Source note
Platform prices, credit allowances and phone-minute usage come from ElevenLabs Reception documentation. Agency fees come from our published service page. Your proposal uses your expected call pattern and confirms the provider, plan, usage assumptions and full cost.