One-location essentials
$499
one-time setup · $149/month management
One receptionist, approved answers, a simple transfer or message path and one booking flow. Includes launch testing and monthly review.
Discuss essentials →Managed incoming calls
Give every incoming call a clear next step.
When your team is busy or closed, a managed receptionist can answer routine questions, capture a message, route the call or book an appointment using the rules you approve.
From $499 setup + $149/month management.
What we manage
- Answers from your approved business information
- Call transfer, message and booking rules
- Launch testing and call-quality review
- Updates when your hours, services or staff change
Your number and your rules
Call coverage that fits the way you work.
We configure the call platform in an account owned by your business. Your team approves the answers and handoff rules before calls are forwarded. If you already have a business number, we can plan forwarding so customers keep calling the number they know.
We start with one clear use case: after-hours calls or routine overflow. Your team can remain the first to answer when that suits you.
What you send after payment
Your hours, common questions, booking rules and transfer contacts. We help you choose the right plan for a client-owned account, then get your approval before calls are forwarded.
How a call is handled
Four steps from ring to handoff
- A customer callsStaff can answer first, or the receptionist can take the call under the rules you set.
- Approved answersRoutine questions are answered from information you supplied.
- Book or transferThe caller gets an available booking, a transfer or a message path.
- You see the resultReview the message, booking or question the system could not answer.
If an answer is missing, the receptionist should take a message or follow the agreed handoff. We test that case before launch.
Published management pricing
Choose the call flow you need.
Choose the level of call coverage. We confirm the call flow, platform plan, expected usage cost and total in writing before you approve the work.
More complex routing
$799
one-time setup · $249/month management
For multiple call types, more handoff rules or deeper integrations. We confirm the exact call flow and account fit before payment.
Discuss advanced routing →Total cost before you approveOur published setup and management fees
are above. A client-owned call-platform plan and usage charges are separate. We calculate the
expected platform cost from your call pattern and put the provider, plan, expected usage and total
in the written proposal. See worked cost examples.
Practical fit
Start with the calls your team can define clearly.
Routine enquiries, messages, transfers and straightforward appointment booking are the best starting point. Your team decides what the receptionist may answer and when a person takes over. For Canadian numbers, we confirm the forwarding route during setup.
Your questions
Before calls are forwarded
Does it replace our staff?
No. You choose whether staff answer first, which calls transfer and when the receptionist takes a message.
Who pays for the call platform?
Your business owns and pays for the platform account named in the proposal. Our setup and management fees are separate.
Will callers know they are speaking to an automated receptionist?
Yes. The greeting identifies the automated receptionist clearly, then follows the answers and handoff rules you approved.
What if it cannot answer?
We set a message or human handoff route and test it before you forward live calls.